Got questions about Video Frame Extractor? We’ve compiled the most common ones below. If your question isn’t answered here, feel free to contact us — we’re happy to help!
Is Video Frame Extractor really completely free?
Yes — 100% free forever! No hidden fees, no watermarks, no usage caps, no ads (currently), and no account required. Extract as many frames as you need from as many videos as you want.
Do I have to upload my video to your servers?
No uploads at all. The tool processes everything locally in your browser using HTML5, Canvas, and JavaScript. Your video file and extracted frames never leave your device — zero server involvement.
How private and secure is my video?
Extremely secure. Since no data is sent to our servers, we (and no one else) can access, store, or view your videos or frames. For full details, see our Privacy Policy.
What video formats do you support?
We support the most popular formats, including: MP4, MOV, WebM, AVI, MKV, FLV, WMV, and more. Most modern videos work seamlessly — if yours doesn’t, it’s usually a codec issue on your device/browser.
What are the maximum file size and resolution limits?
Up to 2GB file size and 4K (or higher) resolution. Actual performance depends on your device’s CPU, RAM, and browser. For very large files, a powerful desktop/laptop gives the best experience.
Does it work on mobile phones and tablets?
Yes — fully responsive design! It works great on iOS (Safari), Android (Chrome), tablets, and desktops. For best mobile performance, use a recent browser and avoid very large files.
What does the “Sharpest Frame” AI option do?
It runs a lightweight AI model entirely in your browser to analyze nearby frames and highlight/select the clearest, sharpest one (great for thumbnails or key moments). No data is sent externally — pure client-side processing.
How do I download multiple frames at once?
Select frames with Ctrl/Cmd + click (individual) or Shift + click (range). Then choose “Download Selected” for individual files or “Download as ZIP” for a compressed archive containing all selected PNG/JPG images.
Can I extract frames directly from YouTube or online videos?
Not directly — YouTube doesn’t allow direct access to video files in the browser for extraction. Download the video first (using a legal method/your own content), then load the local file here to extract frames.
Why is processing slow or laggy on big videos?
All work happens on your device — large/high-res videos demand more processing power. Tips: Close other tabs/apps, use a modern browser (Chrome/Firefox best), or try a desktop instead of mobile. We’re optimizing further in updates!
Do I need to install software or extensions?
No — nothing to install. Just visit the site in your browser and go. It even works offline after the first load (service worker caching in supported browsers).
Can I use the extracted frames commercially (e.g., thumbnails, products, ads)?
Yes — you own the extracted frames. Use them however you like, as long as you have legal rights to the original video content (e.g., your own videos or properly licensed material). We add no restrictions or claims. See our Terms of Service for details.
What browsers work best?
Recommended: Latest Chrome, Firefox, Edge, or Safari. Older browsers or ones with limited Canvas/Video support (e.g., very old IE) may have issues.
Is there a way to report bugs or suggest features?
Absolutely! Email us at contact@videoframe-extractor.com with details (browser/version, device, file type/example, screenshots if possible). We actively build based on user input — your feedback shapes future updates like more formats, better AI, or export options.
Still have a question?
We’re here to help! Reach out anytime at contact@videoframe-extractor.com. We usually reply within 24–48 hours.